Common questions about Galley X^AI and how we work.

Galley X^AI is the end-to-end aviation catering and flight provisioning platform built by IFCS. It connects catering contract governance, receiving, inventory, production, galley planning, loading, compliance, consumption analytics, and real-time per-flight KPI monitoring on one operational spine. It is not an old platform with an AI label added on top — IFCS rebuilt it from scratch on a new technology stack, with AI-readiness at the center of the architecture.

Airlines, in-flight catering kitchens, and airport or hub operations teams. Our Inaugural Launch Network — Oman Air, Salam Air, Transom Catering, and MCT Muscat International Airport — became the first operators in the world to run complete end-to-end provisioning, catering, and compliance visibility on a single platform, with every module live in production since Q2 2026.

Zoe is the agentic AI built into Galley X^AI. Her job title is Full-Time Super System Administrator, and the title is meant literally: she watches all of the data and all of the systems simultaneously, oversees every live user session in real time, handles all system communications, and is current with every Galley X^AI feature the day it ships. She plans, you approve, she delivers — under your control, always. Her full personnel file is here.

She answers the support line inside the app — all of Level-1, no ticket queue. She trains every user on the live screen, at each person’s own pace. She sends the memos, the emails, and the system messages so the right people are notified on time, every time. She validates every piece of data entered into the platform and monitors platform health on AWS around the clock. All of it simultaneously, 24/7/365.

Both. Airline-side, she works with your planning teams from the first forecast and holds the bird’s-eye view of the entire operation — every route, every departure, every kitchen, in real time. Caterer-side, she is on hand for the catering and last-mile teams at each of their locations: preparing menus and entire meal plans, managing the invoices, generating the reports, and reviewing them with management against long-term goals and short-term targets.

Seventy-five, spoken and written, with 322 voices to choose from. Any report the platform produces can be delivered in any of the 75 — no translation pass required. The complete language list is on the Meet Zoe page.

Yes. Zoe is always learning, and her memory is persistent — what she learns about your operation is never lost. The assistant you work with a year from now will know your business far better than the one you meet on day one.

No. Zoe was built into Galley X^AI from the ground up. She lives on the same data spine as every module, and every screen, workflow, and rule in the platform is native ground for her. That is why she can see everything, act everywhere, and log everything she does.

Your team. Always. Zoe operates under full user control: every action she proposes carries a human approval, and nothing she proposes is executed without your sign-off. Autonomy is never assumed — it is granted, by you, and only where you grant it.

In plain language. You set the goals — waste down on the long-haul network, buy-on-board margin up, zero expired stock anywhere — and Zoe turns them into a working plan against your live operation: routes, loads, rules, thresholds. You review and approve the plan before anything runs.

Auto-Pilot is Zoe executing the loading work rather than proposing it — and it engages only on your airline’s decision, within the scope your airline and its caterers define. Once engaged, she processes live consumption from every route and departure time and adjusts the loading quantities for the next flights in real time, against the waste and consumption targets you set for every route. Every adjustment is logged and auditable — your approval does not disappear; it moves from the individual action to the mandate you grant. The result is typically significantly lighter loads, with a direct impact on the bottom line of every flight.

You do. Auto-Pilot engages only when your airline decides to engage it, and the airline and its caterers define exactly what Zoe may manage autonomously. She then works that mandate 24/7/365 — on your terms.

Yes. Everything Zoe does is logged and auditable, in real time — every recalculation, every notification, every corrective action. Auditability is built into the platform by design; nothing Zoe does happens outside it.

The platform includes HACCP, traceability, compliance tracking, audit trails, and aviation-specific chain-of-custody workflows that can support FSMA 204 readiness when configured to your operating model. Key Data Elements are captured at every Critical Tracking Event, from receiving through final aircraft stowage, and traceability records are produced on demand, in seconds — well inside the FDA’s 24-hour response window, with EC 852/2004 and equivalent global mandates covered as well. Zoe maintains a continuous watch on every control point, at all times, without interruption.

It is flagged and escalated immediately, without exception. A missed temperature-log window, for example, is caught the moment it drifts: the duty supervisor is notified and the traceability record is secured. Every control point in your protocol is enforced in sequence, every time — no step is skipped.

No. Every data point entered into Galley X^AI, anywhere in the world, is validated as it arrives — entered cleanly, entered complete. Nothing is forgotten and nothing is ignored, so the record your auditors see is the record of what actually happened.

Ten purpose-built software modules: Galley Planning, Aviation Catering ERP, Inventory Management, Food Production & Costing, Meal Planning & Pre-Order Management, Consumption Analytics, Caterer Invoicing & Reconciliation, Compliance Tracking, Cabin Crew Mobile Briefing, and FSMA 204 & HACCP. Every module is independently deployable and connects to the same operational spine — buy the whole platform, or start with one.

Correct. The eleventh tile is IFCS Sticky Sensors — wireless temperature-monitoring hardware that feeds the platform’s cold-chain and HACCP records automatically. It is the hardware companion to the ten software modules, which is why it is presented alongside them.

As a multi-tenant SaaS hosted on AWS, with per-tenant data isolation, a 99.9% uptime target, and multi-region disaster-recovery configurations that range from 10–15 minute RTO active-passive to an approximately 5-minute RTO active-active.

SOC 2 Type II, GDPR, FSMA 204, and HACCP-aligned controls. Authentication supports SAML/OIDC single sign-on with MFA, and data is encrypted in transit (TLS) and at rest (KMS / AES-256). Full security documentation is available in the Executive Briefing Room’s self-serve library.

Yes. Galley X^AI is designed to sit alongside your existing reservation, ERP, and finance systems rather than replace them. Integration options include API, Web Services, ODBC, JDBC, SSIM, and SFTP — covering inbound passenger and special-meal data, outbound invoice and reconciliation records, and event-driven hooks for production, uplift, inventory, and compliance milestones. Full detail is on the tech specs page.

A confidential evaluation environment for airline, caterer, and airport teams. Inside: ten ROI calculators that run on your fleet, your routes, and your rates; ten module deep-dives; 80+ self-serve documents including spec sheets, implementation guides, security documentation, and sample reports; and the video interview series. It holds the numbers and module detail we don’t publish — the gate is what lets us show evaluators more. Access costs nothing.

Your name, your work email, and your acceptance of the NDA — no phone number, no questionnaire, no calendar link. Registered airlines are processed immediately; new operators are verified and cleared within one business day. You sign in with a one-time PIN emailed to you: no passwords, nothing to install. Request clearance here.

Book a launch briefing — Zoe conducts the walkthrough herself. You can also email sales@ifcs.aero or call us 24/7 at +1 888 580 5901 (toll-free) or +1 212 472-3856 (international). We reply within one business day to schedule your tailored walkthrough.

IFCS was founded in 2012 and has built aviation catering software for more than a decade — beginning with the IFCS Galley Planner and culminating in the cloud-native Galley X^AI platform, whose modules all went live in production in Q2 2026. We do one thing: software that helps airlines and caterers plan, cost, produce, deliver, and reconcile every flight meal program with accuracy and compliance.